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Frequently asked questions

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Orders and shipping

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How do I use a promotional code? How long before I receive my order? Does Albumora verify the order before sending it to print? How can I verify my photobook's content and preview its content before placing the order? How do I check my order's status?

My account

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How do I create an account? I cannot access my account. What should I do? How do I change my account password? How do I change my account email? Can I delete my account?

Payment

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What are the payment methods on this site? Can I securely pay with a credit card?

Printing

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What is a layflat photo book? I used stickers and other design elements when I created the project. Will these be printed as well? Will you print your logo on the products? Can it be removed? I would like to upload examples of pages that I have created in other programs to your editor. Is it possible? Do you improve a project's images quality before printing?

Customer service

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How do I unsubscribe from the Albumora newsletter? How can I contact you?

Online Albumora editor

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Which browser can I use? How to I open the web application? How do I upload/delete images? How many photos can I upload? How long are these images stored?

Editor help

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Add photos! Autofill - what does it mean? Layouts Backgrounds Stickers

About photobooks

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What is a photo book? What's the difference between a photo book and a photo album? How do I get a photo book? Can I create my own photo book/album? How long does it take to create a photo book?

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